GENBANDCare
GENBANDCare technical support capability is best-in-class. We provide an aggressive SLA including 24x7x365 suppport for our solutions, timely updates and software releases to help keep your network current and running at peak performance. Maintaining the highest up-time ensures continuous revenue for our customers and and availability of emergency services to our customer’s customer. GENBAND’s emergency recovery and restoration capability is world class, delivering successful recovery actions in 14 minutes or less, 80% of the time. GENBANDCare includes application of updates to software, a service that covers 6,000 elements globally. We have a comprehensive hardware maintenance offering, including hardware repair services and managed spares programs with varying SLAs providing the right mix of responsiveness for our customers. We also offer emergency assistance during disaster-recovery, a service that is unique as it enables broad access to our pre-emergency planning and emergency recovery resources in the event of a disaster.
Key Portfolio Elements
- 24x7x365 Emergency Technical Support
- Software Subscription
- Software Updates
- Hardware Repair
- Managed Spares
- Disaster Help Desk
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