CUSTOMER SUPPORT

GENBAND provides a comprehensive support strategy for all product purchases through the company. The crucial elements, our Technical Assistance Center, hardware repair or replacement options, plus access to software maintenance are combined into a convenient annual GENBANDCare support agreement.

The GENBANDCare support program benefits are:

• Higher priority status in case queue 
• Remote support for troubleshooting and problem resolution of technical issues 
• Access to GENBAND expertise for product knowledge regarding system usage 
• Secure website for online customer service
• Technical information distribution